FAQ > Operation

Can any one get access to my delivery?

Can the box accept multiple deliveries?

How does the carrier know which box?

How does the carrier know that the box is working?

Can another carrier see the first code?

What if the carrier makes up the delivery code?

What if the carrier re-uses a code?

Can the carrier work out how to generate a code?

What if I am not happy with the delivery?

What if the packaging of the delivery is damaged?

What if the carrier obtains a code but does not put the delivery in the box?

What if the carrier does leave a delivery slip?

What if the owner removes the delivery and claims it was never made?

What if the owner tampers with the hardware or electronics?

Once a delivery has been made can anyone else get access to it?
NO, only the owner of the box can unlock the box once a delivery has been made.

Can the box accept multiple deliveries?
YES, if the parcels are delivered at the same time. If one delivery is made after another then the second delivery cannot be made as the box is already locked. The second delivery can be made the following day where there is is a high probability that it will be successful. If multiple deliveries at different times are a common occurrence then having two boxes could be the best solution.

How does the carrier know which box to deliver to?
Each 24-7 box has a unique serial number which is displayed when the box is opened. When you arrange a delivery you would like left in the box just add this number to your address.

How does the carrier know that the box is working before making a delivery?
The 24-7 Box is continuously monitoring all its sensors, if there is any problem including a low battery violate this will be displayed on the screen.

Can a second carrier see the code from the first delivery and use this without making a delivery?
NO, 3 minutes after the code is displayed, following the box being locked, it is cleared from the screen. The code can only be displayed again by unlocking the outer lid, which only the owner of the box can do.

What if the carrier makes up the delivery code and does not make the delivery?
If a dispute arises the owner of the box asks the carrier company to check the delivery code on the 24-7 Box database. If the code was made up the database will show the code as being invalid and the dispute can then be resolved as the carrier does not have proof of delivery.

What if the carrier does not make the delivery and re-uses a code they got when making a previous delivery to the same address?
Part of the encrypted delivery code contains a time and date stamp. If a dispute arises the owner of the box asks the carrier company the check the code on the 24-7 Box database. when the delivery code and the date and time of delivery is entered the database will show the code as being invalid. The dispute can then be resolved as the carrier does not have proof of delivery.

Can the carrier work out which part of the code is the time stamp and which part is the box serial number and then make up a valid delivery code?
NO, the three part delivery code is encrypted using 128 bit encryption, the only way the decrypt the delivery code is through the 24-7 Box secure database.

What if I am not happy with the delivery?
DO NOT OPEN THE INNER LID, Contact the carrier to resolve the dispute. You can prove to the carrier that you have not gained access to the delivery as the delivery code displayed on the box is the same code they recorded when they made the delivery.

What if the packaging of the delivery is damaged?
DO NOT OPEN THE INNER LID, Contact the carrier to resolve the dispute. You can prove to the carrier that you have not gained access to the delivery as the delivery code displayed on the box is the same code they recorded when they made the delivery.

What if the carrier locks the box and obtains a valid delivery code but does not put the delivery in the box?
DO NOT OPEN THE INNER LID, Contact the carrier to resolve the dispute. You can prove to the carrier that you have not gained access to the delivery as the delivery code displayed on the box is the same code they recorded.

What if the carrier locks the box and obtains a valid delivery code but does not put the delivery in the box or put a slip through the door?
DO NOT OPEN THE INNER LID, Contact the supplier of the item you were expecting and ask for the name of the carrier they used. Contact the carrier to resolve the dispute. If you are unable to track down the carrier who locked your 24-7 Box you can take a photo of the empty box with the delivery code displayed or you can ask a neighbour to witness the empty box with the delivery code displayed for future refference.You can prove to the carrier that you have not gained access to the delivery as the delivery code displayed on the box is the same code they recorded.

What if the owner of the box removes the delivery then re-locks the box and claims a delivery was never made?
The carrier can prove that the owner has removed the delivery as the delivery code is different from the code they obtained when they made the delivery.

What if the owner of the box tampers with the hardware or electronics so that they can remove the contents without the code being cleared or so that the box always generates the same code?
The 24-7 Box is designed in such a way that it would be obvious to the carrier if the box hardware or electronics had been tampered with and they can choose not to make the delivery. There is also the backup of the 24-7 Box database which will display to the carrier how many times there has been a dispute with a particular box when they check a delivery code. If a particular box has had a number of disputes the carrier can ask the Police to investigate.